HEA Membership and Payment Agreement

Updated 09/01/2021 · Health Experts Alliance, LLC

By signing up for membership, logging into, paying for, continuing to access, or implementing any of the templates, advice, or suggestions in any paid content created by HEA, the Member is agreeing to be held to the terms & conditions outlined in the agreement

1. Who’s involved in this agreement

  • Health Experts Alliance, LLC who will be known throughout this agreement as “HEA”
  • The person who signed up for the program (YOU), who will be known throughout this agreement as “MEMBER”

2. The Secret to Success

Your ability/willingness to take action is the key to the entire program. Our programs have spawned many successful virtual practices, but only from those who did the work.

The commitment you’re making or have already made by joining our program is as much with us (health experts alliance) as it is with yourself.

3. How long this Agreement lasts

One year (365 days) from the date of sign up.

At the end of that term, you’ll have the opportunity to continue with coaching solely at the discretion of the HEA coaching staff.

4. What you’re agreeing to pay and what you get

The most important thing to note… if you chose the payment plan, it’s a legally binding payment plan you’re promising to pay off in its entirety. It is not a subscription like Netflix that you can cancel anytime.

4.2.1 If you purchased Virtual Practice Accelerator – DIY Course

Investment

  • If The Member is paying in full – A total of $9,997 (18% Savings) will be due at sign up and is held to the cancelation policy below
  • If The Member is paying via payment plan, they choose from the options below

If The Member chose to pay via payment plan, the options are as followed:

  1. $2,777 will be billed monthly for 4 consecutive Months and is held to the cancelation policy below
  2. $1,899 will be billed monthly for 6 consecutive Months and is held to the cancelation policy below
  3. $997 will be billed monthly for 12 consecutive Months and is held to the cancelation policy below (Only available for Year 2 Members)

Similar to buying a product and using it before payments are completed, we’re allowing access to all the content in the program under the agreement that the payment plan will be completed.

What you get in the program

  • Virtual Practice Accelerator Course
  • Virtual Health Care Certification
  • Legal Contract templates and Documentation
  • Scaling Your Virtual Practice
  • HEA Recordings
  • Weekly Momentum Calls with virtual coaches

4.2.2 If you purchased Virtual Practice Accelerator – FREEDOM Coaching

Investment

  1. If The Member is paying in full – A total of $19,997 (18% Savings) will be due at sign up and is held to the cancelation policy below

If The Member chose to pay via payment plan, the options are as followed:

  • $3,799 will be billed monthly for 6 consecutive Months and is held to the cancelation policy below
  • $5,499 will be billed monthly for 4 consecutive Months and is held to the cancelation policy below
  • $1,997 will be billed monthly for 12 consecutive Months and is held to the cancelation policy below (Only available for Year 2 Members)

What you get in the program

  • Virtual Health Care Certification
  • Legal Contract Templates and Documentation
  • Mastering Marketing for Doctors
  • Conversion Mastermind
  • Scaling Your Virtual Practice
  • HEA Recordings
  • Group Onboarding
  • Million Dollar Funnel Software (Does Not include sending credits)
  • Dr. Isaac’s Signature CLEAR Program
  • Monthly Clinical Training
  • 2 VIP Tickets to HEA Live Event

4.3 Payment issues

In the event that your account becomes past due, Member acknowledges and agrees to HEA’s Account Delinquency Policy below:

  1. Days 0-30 of failed payments: HEA will reach out, and work with you to recover your payment and get you back on track.
  2. Days 31-45 of failed payments: At this point, you will be removed from HEA Course Content, Calls and Community until payment is collected. If we do not hear from you, we will continue to reach out and send a report to our collection agency.

Days 45+ of failed payments: You are an inactive HEA Member. A collection agency takes case over and work to collect payment through their collections process

4.4 Cancelation Requests

  1. No cancellations
  2. No pauses

Members who sign up, must complete their payment plan per this agreement

5. How you can and cannot use the content

5.1 How your membership gives you access to HEA material

As a Member you are granted a limited license to view the content provided by HEA. You do not own any of it. HEA maintains the sole intellectual property ownership of all of its educational, instructional, and coaching material delivered in any form, which includes but isn’t limited to the Member Dashboard, Coaching calls, emails, and text messages. No material may be used without express written permission.

5.2 Use of content

HEA Content

The content HEA delivers to you (member), either through our dashboard, calls, or any other means is meant for you and your team’s consumption. No one else. You (the Member) agree not to share any of HEA’s systems, information, copy or list of our members with any other entity(ies) outside of the HEA’s Dashboard System. Since all of our information is proprietary, any redistribution is strictly prohibited. Your staff is permitted to use the course’s supplied marketing material in your company’s internal and external marketing of your practice. If HEA feels your company is using any of its material for profit by reselling, repurposing or redistributing, HEA will remove your Clinic’s access to all of the training and issue a lifetime ban from HEA’s future programs and services and will be a breach of this agreement.

HEA Branding

As a Member you’re also agreeing not to use the HEA branding, logo, color scheme or any other company branding material as your own company branding.

Competing Business

As part of this agreement, as a Member you’re agreeing not to start a competing virtual practice education company or service.

6. How you’re expected to act while in our program

Our community is extremely important to us, as it should be to you. As a Member you’re expected to treat the other members with respect and dignity. One of our core values at HEA is “Assume the best in others”. This will be extremely important to your growth and interactions with the HEA community so you can get the most out of your membership.

What you or any of your staff can’t do:

  • Speak negatively about any other members past or current or any member of the HEA staff in any form or publicly available location. This includes but isn’t limited to social media, personal emails, or public pages on your site.
  • If the Member acts in a way prohibited by this agreement, HEA reserves the right to revoke the license to the content completely, and still gather full payment

In the unfortunate event that the Member is found to be breaking these guidelines or any other guidelines explained during coaching, the Member will be in breach of this agreement and be subject to removal from the programs.

7. Miscellaneous

7.1 Non-disclosure

The Member acknowledges that misuse of HEA’s Property during or after the Term of this Agreement (“Unauthorized Use”) may result in legal action. If HEA employs attorneys to enforce any rights arising out of or relating to the Member’s Unauthorized Use of the HEA Property, the Member agrees they are responsible for reimbursement of any legal fees. Misuse may look like any of the following:

  • Copying and/or information in HEA content materials and/or any other HEA property
  • Reselling HEA Property
  • Dissemination and/or incorporation of HEA Property

This NDA applies to the Member and all of the Member’s team that have access to any of HEA Property or community platforms.

7.2 Using your likeness, name, and business information

  • The Member consents that HEA may use any photos of the Member, for Marketing purposes, that the Member made publicly available or given to the HEA staff by any means.
  • HEA may also use, for marketing purposes, the name of the existing or future business created during or after the Members engagement with HEA.
  • HEA may share any and all business related information (such as revenue, marketing marketing stats, etc.), for marketing purposes, that the Member made publicly available or given to the HEA staff by any means.

7.3 Understanding of Liability

The Member agrees and acknowledges that HEA will not be liable for any damages whatsoever, including direct, indirect, incidental, special, consequential or exemplary damages (even if we have been advised of the possibility of such damages), arising from, relating to or connected with: (a) the use or inability to use our service, (b) the cost of replacement of any goods, services or information purchased or obtained as a result of any information obtained from or transactions entered into through or from our service, (c) disclosure of, unauthorized access to or alteration of your content, (d) statements, conduct or omissions of any service providers or other third party on our service, (e) actions or inactions of other users of our site or our service or any other third parties for any reason, or (f) any other matter arising from, relating to or connected with our service or these terms.

7.4 Force majeure

HEA shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Membership Program in the event such failure was due, in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire or other damage to or destruction of, in whole or in part, the Membership Program or the facility for the Membership Program, the lack of or inability to obtain raw materials, labor, fuel, electrical power, water or supplies, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of HEA, which causes delays or hinders the delivery of the Membership Program. HEA shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.

7.5 Arbitration

If the Member discovers a grievance with any material in this agreement, they will attempt to resolve it with HEA prior to signing this binding contract.

8. HEA Satisfaction Guarantee

We know that if you put this system to work, it will work for you. In fact, HEA guarantees that if you don’t increase your revenue by more than your membership fee in your first year, we’ll give you your money back.*

*Terms and Conditions below do apply to be eligible for the guarantee:

8.1 Freedom Coaching Guarantee Requirements

  • 1:1 Coaching Calls : Must attend 10/12 Calls
  • Monthly Pulse Submissions: 12/12 Submission
  • Complete all lessons of VPA in entirety (Watch time is tracked by coaching team)

First 90 days:

  • Choose Niche + Claimed Domain
  • Create Your Signature Process
  • Set up Practice Management System
  • Create Initial Consultation Sales Page
  • Complete Marketing Quick-Start program
  • Launch and Run First Webinar

Post 90 Days:

  • Design Your Report on Findings Consultation by Month 4
  • Host 1 Marketing Event per Month (webinar, masterclass, summits, speaking events, dinner workshops etc.)
  • Complete Your Signature Program by Month 7
  • Investing at least 10% back into your business that directly ties to revenue growth. (Ex: advertising costs, marketing agencies, websites, internal revenue team members)
  • Filling our your Marketing and Sales Calculator and sharing with coaching team.

8.2 Virtual Practice Accelerator Guarantee Requirements

  • VPA Momentum Calls: 80% Attendance
  • Monthly Pulse Submissions: 12/12 Submission
  • Complete all lessons of VPA in entirety (Watch time is tracked by coaching team)

First 90 days:

  • Choose Niche + Claimed Domain
  • Created Signature Process
  • Set up Practice Management System
  • Create Initial Consultation Sales Page from Lesson 5.6
  • Launch Webinar

Post 90 Days:

  • Design Your Report on Findings Consultation by Month 4
  • Host 1 Marketing Event per Month (webinar, masterclass, summits, speaking events, dinner workshops etc.)
  • Complete Your Signature Program by Month 7
  • Investing at least 10% back into your business that is directly tied to revenue growth. (Ex: advertising costs, marketing agencies, websites, internal revenue team members)
  • Filling out your Marketing and Sales Calculator and sharing with the coaching team.